FAQ

Frequently Asked Questions

This process is called Vitrography. A green laser is focused on a crystal that changes the structure of the point it is directed to. We use state of the art software to direct the laser according to customer requirements. A simpler way of looking at it is a dot-matrix printer that creates thousands of small points to reveal a bigger picture.

Yes, our design team specializes in converting 2D images in to 3D images. They are also capable of converting objects and logos.

Yes, we can.

Yes, we can.

We suggest before placing an order for a logo engraving you should contact us at info@3dcrystaloutlet.com to discuss possibilities.

We are able to accept JPG, JPEG, GIF, TIFF, BMP, and PNG. If you wish to use a file format that is not listed please email us at info@3dcrystaloutlet.com

Our website has a file limit of 2mb. If you are unable to upload your image please email us at info@3dcrystaloutlet.com

If you have chosen to 2D option while creating an order your image will include background. If you wish not to have a background, please mention that in “special instructions”. All 3D conversions require background to be removed unless you mention in “special instructions”

Our suggestions are based on what we have learned processing thousands of orders. If you wish to add more people on a smaller crystal please email us at info@3dcrystaloutlet.com and we will try our best to make it possible.

We only offer proof for commercial orders of 10 or more crystals.

We have 4 fonts available for you to choose from

Yes, we can add symbols to you image or around it. If you wish to do that please mention it in “special instructions”

Yes, we can take requests for specific layout. If you wish to do that please mention it in “special instructions”

Please feel free to email us at info@3dcrystaloutlet.com with any special requests.

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